Refund and Returns Policy

Effective Date: 03/26/2026

At Electro Wave US, we are committed to ensuring a safe, transparent, and satisfactory shopping experience for customers purchasing Shop Lights. This Refund and Returns Policy outlines the procedures, eligibility, and timelines for returning products and receiving refunds.

Return Eligibility

To qualify for a return:

  • Returns must be requested within 30 days of the delivery date.
  • The Shop Light must be in original, unused condition.
  • All original packaging, components, accessories, and documentation must be included.
  • Products showing signs of damage, misuse, or modification are not eligible for return.

Returns that do not meet these conditions may be denied or partially refunded.

How to Initiate a Return

  1. Contact our support team via:
  2. Provide your order number, product details, and reason for the return.
  3. Our team will issue a Return Authorization (RA) and provide detailed instructions for shipping the product back.

Important: Do not ship items without a Return Authorization. Unapproved returns may be refused.

Return Shipping

  • Customers are generally responsible for return shipping costs, except in cases of defective or incorrectly shipped products.
  • Use tracked and insured shipping to ensure safe delivery. Electro Wave US is not responsible for lost or damaged returns sent without tracking.

Refund Processing

  • Once the returned Shop Light is received and inspected, refunds are processed within 10 business days.
  • Refunds are issued to the original payment method used during purchase.
  • Shipping fees (if paid by the customer) are non-refundable, except for defective or incorrectly shipped items.

Exchanges

  • Exchanges for the same product or an item of equivalent value are available, subject to stock availability.
  • Contact our support team to request an exchange, and we will provide instructions for returning the original product.

Defective or Damaged Products

If your Shop Light arrives defective or damaged:

  1. Contact our support team immediately at support@electrowaveus.shop or +1 559-588-3004.
  2. Include photos of the product and packaging.
  3. We will issue a replacement or full refund at no additional cost.

Prompt reporting ensures faster resolution and prevents further damage during handling.

Non-Returnable Items

  • Products damaged due to misuse, improper installation, or accidents are not eligible for return.
  • Items missing original packaging or components may be denied return or partially refunded.

Customer Support

For questions regarding returns, refunds, or exchanges:

Business Information
Electro Wave US
📞 +1 559-588-3004
📧 support@electrowaveus.shop
🕒 09:00 AM – 05:00 PM, Monday to Friday (GMT-05:00)
📍 61 Boulder Dr, June Lake, CA 93529, USA

Shopping Cart
Scroll to Top