Contact Us
At Electro Wave US, we value every customer inquiry and strive to provide prompt, professional, and reliable support regarding our Shop Lights. Whether you have a question about a product, need assistance with your order, or require guidance on returns, our team is here to help.
Customer Support Hours
Our customer service team is available Monday to Friday, from 09:00 AM to 05:00 PM (GMT-05:00). Messages received outside these hours will be reviewed and addressed on the next business day.
Response Times:
- General questions: typically addressed within 1–2 business days.
- Complex inquiries (returns, shipping issues, order verification): may take up to 3 business days.
How to Reach Us
Email Support:
- Send your inquiries to support@electrowaveus.shop.
- Include your order number (if applicable), full name, and a detailed description of your issue for faster assistance.
Phone Support:
- Call us at +1 559-588-3004 during business hours for direct assistance.
Mailing Address:
- For written correspondence or returns:
61 Boulder Dr, June Lake, CA 93529, USA - Please use tracked and insured shipping when sending items.
Types of Inquiries
You can contact us regarding:
- Questions about Shop Light specifications, availability, or installation
- Order tracking and shipping updates
- Return, exchange, or refund requests
- Billing or payment verification
- Feedback regarding the website or shopping experience
All inquiries are handled with accuracy, professionalism, and confidentiality.
Communication Standards
- Every interaction is documented to maintain consistency and quality of service.
- Our team communicates clearly and factually, avoiding promotional exaggeration.
- Customers receive written confirmation when necessary, such as for return authorizations, refunds, or special instructions.
Escalation and Follow-Up
- If your concern is not fully resolved, you may request an escalation.
- Senior representatives will review the case to ensure a fair and timely resolution.
Data Protection
- Personal information provided for support is used only for order management and customer service.
- Sensitive information, including payment details, should never be shared via email or phone.
- All communications comply with our Privacy Policy, ensuring confidentiality and data security.
Best Practices for Faster Support
- Include all relevant details in your inquiry (order number, full name, product details).
- Clearly describe your concern in a single message or call.
- Use the same communication thread for follow-ups to avoid confusion.
- Allow our team the standard response time before sending a second inquiry.
Business Information
Electro Wave US
📞 +1 559-588-3004
📧 support@electrowaveus.shop
🕒 09:00 AM – 05:00 PM, Monday to Friday (GMT-05:00)
📍 61 Boulder Dr, June Lake, CA 93529, USA