Shipping Policy

Effective Date: 03/26/2026

At Electro Wave US, we are committed to providing a reliable, transparent, and timely shipping experience for customers purchasing Shop Lights. This Shipping Policy outlines processing times, shipping methods, tracking, and delivery procedures to ensure your order arrives safely and on schedule.

Order Processing

  • Orders are processed within 1 to 3 business days after payment confirmation.
  • Each Shop Light is carefully inspected and securely packaged to prevent damage during transit.
  • Once processed, orders are handed over to a trusted shipping carrier for delivery.

Shipping Methods

  • We offer standard shipping across the United States.
  • Shipping is free for all orders of Shop Lights.
  • Shipments are sent via reliable carriers to ensure timely and safe delivery.

Estimated Delivery Times

  • Standard shipping typically takes 5 to 8 business days from the date of shipment.
  • Delivery times may vary due to factors outside our control, including:
    • Carrier delays
    • Weather conditions
    • High seasonal demand
    • Remote or hard-to-reach addresses

Tracking Your Order

  • Once your Shop Light is shipped, a tracking number will be emailed to you.
  • You can use this tracking number on the carrier’s website to monitor your delivery.
  • For any issues or delays, contact our support team at support@electrowaveus.shop or +1 559-588-3004.

Shipping Address Accuracy

  • Customers are responsible for providing complete and accurate shipping information.
  • Electro Wave US is not responsible for orders delayed or lost due to incorrect or incomplete addresses.
  • Please ensure apartment numbers, zip codes, and special delivery instructions are included when placing your order.

Damaged or Lost Shipments

  • If your Shop Light is received damaged or lost in transit, contact our support team immediately.
  • We will guide you through the process of replacement, return, or refund, depending on the situation.
  • Prompt reporting ensures faster resolution and avoids further inconvenience.

International Shipping

  • Currently, we ship only within the United States.
  • Customers outside the U.S. are not eligible for standard delivery services at this time.

Contact Information

For any shipping-related questions:

Business Information
Electro Wave US
📞 +1 559-588-3004
📧 support@electrowaveus.shop
🕒 09:00 AM – 05:00 PM, Monday to Friday (GMT-05:00)
📍 61 Boulder Dr, June Lake, CA 93529, USA

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